A smile goes a long way A smile goes a long way Graham Hawkes / Wednesday, October 5, 2016 0 2178 Article rating: No rating It is absolutely essential that you have the right people fronting the public. Here's how a frustrating situation was diffused immediately Read more
Standing by your customer never fails Standing by your customer never fails Graham Hawkes / Wednesday, October 5, 2016 0 1898 Article rating: No rating Another one of those 'if it's not right - fix it!' stories. How to save yourself bad press. Read more
If it's not right - fix it fast! If it's not right - fix it fast! Graham Hawkes / Monday, September 12, 2016 0 1923 Article rating: No rating Sometimes you only get one chance, so if it looks like something needs fixing - do it now! This resort did exactly that with amazing results. Read more
In retail, often you only get one chance In retail, often you only get one chance Graham Hawkes / Wednesday, June 1, 2016 0 1821 Article rating: No rating You just never know when the person in your store is in for the long haul Read more
Nothing beats a well trained team Nothing beats a well trained team Graham Hawkes / Tuesday, April 26, 2016 0 2934 Article rating: No rating No matter who you ask, in any store, the team at Noel Leeming are friendly, smart looking and well versed in product knowledge. That is an unbeatable combination. Read more
A simple lesson in listening to your customers'needs A simple lesson in listening to your customers'needs Graham Hawkes / Thursday, January 21, 2016 0 1937 Article rating: No rating If you don't listen to what your customer really wants, you may not only lose that sale, but many more in the future. Read more